Service Designer & Experience Strategist

Curious by nature. Strategic by practice. I came to design because I wanted to understand people. I stayed because the problems got more interesting. I believe the best work happens where ambiguity meets structure and research meets execution. That is where I thrive.

Outside of work you can find me taking art classes, catching midnight movie showings, or finding the nearest hiking trail.

Currently at Accenture Song and selectively exploring design leadership roles in health tech. Get in touch at ngan.isabel@gmail.com.

Past Experience

Fjord, part of Accenture Song

2021 - 2022

Service Designer

Accenture Song

2026 - Present

Associate Manager, Experience Strategist

NASA, Carnegie Melon University

2020 - 2021

Lead Designer

Education

Carnegie Mellon University, School of Computer Science

Masters of Human Computer Interaction

Northwestern University

Bachelors of Arts, Art Theory and Practice

Accenture Song

2022 - 2026

Service Design Specialist and Experience Strategist